Frequently Asked Questions

How can we help?

Ask a question or describe the problem you are facing.

It can usually take up to 7 working days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed.

We’ll send you an email as soon as we complete your refund, informing you if a refund or exchange has been processed.

Any refunds will be automatically issued on the payment method you placed your original order. It usually takes 10 business days in the United States, depending on the issuer of your payment method.

Return within 15 to 30 days? Gift vouchers will be issued instead.

If you have returned multiple orders in the same parcel, please allow 24 hours for all your refunds to be completed.

If your return has not reached us after the return time frame, please contact us using one of the contact options below so that we can further assist you.


Your estimated delivery date is in your order confirmation email – please allow this date until your order arrives. You can get the latest updates on your order by clicking on the tracking link in your shipping confirmation email. Alternatively, you can log in to ‘My Account’ and click ‘Track this order’. Your tracking link will be able to provide the latest information on your order status. If your estimated delivery date has passed and you have not received the order, please contact our customer care team in one of the options below so that we can assist you further. Support@CoreOutfits.com

Holiday returns policy

You can exchange gift purchases made online from Wednesday 1 January 2020 thursday 31 January 2020. Please note that our standard 14 day refund policy still applies to online purchases. For more information: Support@CoreOutfits.com

You can pay by PayPal or credit card. We use SSL Secure Checkout so you can pay without any hassle.

We want to ensure a satisfactory customer experience, so our return policy is 14 days from delivery. For a full refund or exchange, you can return or exchange regular orders within 14 days of delivery. In no case can the product be returned for personal return or exchange.